FAQ's

1. DOES ALL OF YOUR VINTAGE CHINA MATCH, AND IS IT IN GOOD CONDITION?

We can match up our vintage cups with their saucers but the rest will be set out as a mis-matched collection. We can also put together colors or styles to match your event theme.

All our items are vintage so may show some very slight wear & tear on patterns & gilding. However, we take great care to ensure that no hire items are chipped or cracked.

 

2. CAN WE VIEW YOUR VINTAGE COLLECTION PRIOR TO OUR EVENT?

Of course! We have recently opened A Touch of Vintage showroom and would be happy to welcome you by appointment to have a look at our collection. Alternatively, we are happy to provide a no-obligation consultation at a venue of your choice and can bring a selection of our vintage items for you to view. We can also talk you through our collection in detail over the telephone and send photographs to you via email.

 

3. HOW LONG IS THE HIRE PERIOD FOR YOUR VINTAGE ITEMS?

All hire items are hired for a maximum three day period – delivery the day before your event and collection the day after. Longer periods can be arranged for an additional fee. Equally, we are happy to deliver and collect the items on the same day if required.

4. DO YOU HAVE A MINIMUM HIRE ORDER?

Not within a 15 mile radius from our base in Kent. If you would like us to deliver further afield we are happy to discuss this in more detail with you. If you personally come to collect / return items from outside the 15 mile radius there will be no minimum hire charge.

 

5. HOW FAR DO YOU DELIVER?

We are happy to deliver far and wide. Delivery and collection is free of charge within a 15 mile radius of our base in Kent based on a minimum order of £100.00.  Delivery and collections outside this area / order less than £100.00 will be charged at 0.45p per mile. For delivery / collection within the London Congestion Charge zone the charges will be billed at the prevailing rate. Alternatively, you are welcome to collect and return your hire collection from A Touch of Vintage at no extra cost by prior appointment.

6. HOW DOES THE CHINA AND GLASSWARE ARRIVE?

All our hire items will arrive safely packaged and clearly labelled. They will be hand wrapped in bubble wrap in sturdy stackable containers with full instructions to help you repack the items for their return to us. 

 

7. DO YOU OFFER A WASH AND DRY SERVICE?

Our wash and dry service is free and is included as part of the package when you hire our items. Due to the delicate nature of our china, it cannot be washed in a dishwasher so we prefer to hand-wash all items ourselves. Upon delivery, we will provide your caterer, wedding planner or venue with instructions for the packing of the china and props to ensure their safe return with minimum fuss.  

 

8. WHAT HAPPENS IF WE BREAK OR LOSE AN ITEM OF VINTAGE CHINA?

We appreciate that occasionally accidents do happen. We will take a refundable damage deposit of 50% of the total hire amount or £100 (whichever is higher). This will be returned once all hire items have been checked for any loss or damage. Should we find that any of our crockery is missing or damaged we will inform you within 48 hours of the cost and then return the damage deposit to your minus the damage charge. You can find a full list of replacement charges with our terms and conditions.

 

Click here to see our full Terms & Conditions.

Contact Us:
Telephone: 07950 388059
Follow Us:

© A Touch of Vintage UK

Areas we cover include:  London, Tonbridge, Sevenoaks, Tunbridge Wells, Maidstone, Ashford, Canterbury, Dartford, Gravesend, Hastings, Eastbourne, Brighton, Crawley, Croydon.